Frequently Asked Questions

How do the plans work?

It is very easy!   All you do is simply present the card to a participating provider and you receive a discount immediately at the time of service.   For example you receive 15% to 50% off dental procedures.

Are these insurance plans?

No, this is not an insurance plan. Our discount plans provide you with discounted prices on a wide range of health care services and products;  you will pay for services at the discounted price at the time services are received.

How does the plans work?

It is very easy! All you do is simply present the card to an in network provider and you  receive 15% to 50%  off immediately at the time of service.

There are no deductibles, annual limitations or health restrictions and you are able to use the plan immediately.

Can I include dependents on my plan? How much extra does it cost?

Yes, one of the wonderful features of our discount plans is that your entire household can receive the discounts, even children living at a college!

You can add dependents on your plan at no additional cost to you.

Can I use my membership when I travel away from home?

Yes, your membership can be used at any participating provider in the United States. Except where the Pruim Health Programs or any of its benefits are not available.

Can I go to a provider that does not participate in our plans?

You may go to the provider of your choice; however, you will only receive a discount by going to a participating provider.

Once I select a provider, am I assigned to that provider? How often can I change providers?

Another great feature of the discount plan is your ability to select any provider from the network. You can change providers at any time and household members can select their own providers.

What should I say when I call a provider to make sure they participate?

The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.

Am I able to have my payments taken out on a certain date that I prefer?

Yes, just contact customer service and let them know what day is best for you.

Who do I contact if I lost my cards and membership information?

You would need to contact Customer Service and provide your First Name, Last Name and Phone number. We will verify your information and get a new packet sent out for you at no additional cost.

Can I cancel at any time?

Yes you can cancel your plan a any time; there are no contracts involved.  If you cancel your membership within 30 days of the effective date, you will receive a full refund of all periodic charges. The processing fee is non-refundable except in AR, MD and TN. To cancel you must, verbally or in writing, notify Prium Health at 280 South Ronald Reagan Blvd Suite 140, Longwood FL 32750 or 1-877-954-4502.

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